You have 14 days, and full return and exchange right under the law on distance contracts. The right of withdrawal starts from the day you pick up your package. You should send the product back within 14 days after notice of exercise of right of withdrawal.
All orders placed after December 1, 2023 can be exchanged or returned for a refund until January 7, 2024. Orders placed after December 24, 2023 follow the standard 14 day return policy.
CONDITIONS OF RETURN AND EXCHANGES
- The item must be unused and in new condition
- The product is packaged in its original packaging if they have one, and that all the labels remain attached to the garment
- The item must be well packaged and safely
- Fill in all the information in the attached RMA or attach the delivery note into the parcel
- You are responsible for the goods until we have received the parcel
- You pay for the return shipping
- We do not accept packages sent by cash on delivery
- When unauthorized return will be charged € 25
- Customers outside the EU pay all costs in connection with return or exchange.
REPLACEMENTS
If you wish to exchange your item, please do a new order.
REFUND OF RETURN
Please note that you are completely or partially lose your buy-in amount of its value decreased due to:
- You have used the product
- The item is damaged
- The product is handled incorrectly
- You have removed the original label, etc.
- The product's original packaging is lost or damaged
- You have washed product
- You have handled the goods to a greater extent than necessary.
Repayment occurs when the goods have reached us except extra shipping costs requested by the customer, such as, for example. Express costs or choice of carrier other than ordinary. Repayment will be made within 14 days. If you paid with a bank / debit card, the money is returned directly to your card, or alternatively your account if you paid via direct payment. The refund will appear on your statement within a few business days from the time we made it. At the refund we will deduct € 10 for any return freight.
COMPLAINT
For complaints on a manual assessment and possible we will request the item if necessary. In the first place, the lack of conformity be remedied by repair. If this is not possible and the claim is approved, you will be offered a new being. If none of these options are going to meet, you have the right to cancel the purchase and get your money refunded. Repayment will be made within 14 days from the date we approve your claim.
Please contact our customer service. The information shall include a brief description of the error when the error occurred and how the events happened. We wish also a few images that show what is wrong. When we started the processing of your claim, we may request the goods. Then we will send you a return label to you via e-mail, so you can easily send the product to us.
If Nobo Design doesn't find any faults with the returned products, you will be notified that the returned products cannot be accepted, and you may choose to have the products redelivered to you. If you do not accept redelivery, Nobo Design reserves the right to retain the products and the purchase price.
CANCELLATION
You have the right to withdraw from this contract without giving any reason within 14 days. The withdrawal period will expire after 14 days when you or any third party, other than the carrier, as you enter, take the goods in physical possession. We may withhold reimbursement until we have received the goods back. To exercise the right of withdrawal, you must inform us, a clear message about your decision to withdraw from the contract (eg a letter sent by post or e-mail).
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we will reimburse all payments received from you, including also delivery charges (but not counting extra delivery costs resulting from your choice of any delivery other than the least expensive standard delivery we offer). The repayment will be made without undue delay and in any case within 14 days. We will use the same means of payment of the refund that you have used for the initial transaction. The refund does not cost you anything. We may withhold reimbursement until we have received the goods back. You should return the product to us without undue delay and in any event no later than 14 days after the day you told us about your decision to withdraw. The deadline is met if you send back the goods before the fortnight expired. You will have to pay the direct cost of returning the goods. You are responsible for any diminished value resulting from the handling other than what is necessary to establish the nature, characteristics and function.